I have 14 years of solid background in IT service and support. I help companies provide technical support to clients by resolving issues through calls & emails and providing excellent customer service.
Certifications:
• SC-900 –Security, Compliance and Identity Fundamentals (Nov 2024)
• AZ-900 – Microsoft Azure Fundamentals (Oct 2023)
• MS-346 – Managing Office 365 Identities and Requirements (May 2017)
Technical Skills:
• Office 365 management
• SharePoint Online
• Active Directory
• Group Policy
• Remote Support
• Power Shell
• OneDrive
• Windows Server Administration
• Microsoft 365 and Veeam backup
• Sophos antivirus
• ConnectWise ticketing system
• ConnectWise Automate/ Datto RMM
• PRTG Monitoring
