If your to-do list has its own to-do list, I'm probably who you're looking for.
I've spent years as the person behind the scenes keeping things from falling apart: calendars, inboxes, pipelines, payroll, onboarding, compliance paperwork, finance tools, you name it. I'm not a specialist in one thing. I'm the person you call when there are six things on fire and you need someone to just start putting them out.
And here's the part most people don't think to look for: I'm good at spotting the ember before it becomes the fire. I notice patterns in workflows, in communication gaps, in the "this keeps happening" problems that nobody's had time to fix. You won't always have to tell me something is going wrong. Sometimes I'll already be on it.
Here's what I've actually done, in plain language:
ADMIN & EXECUTIVE SUPPORT
Calendar and inbox management, documentation, phone support, invoicing — the daily operational grind that needs to get done, but doesn't need you to do it.
BUSINESS DEVELOPMENT SUPPORT
HubSpot CRM, lead tracking, pipeline management. I've worked in BD long enough to know the difference between a lead worth chasing and one that's just wasting everyone's time.
HR & PEOPLE OPERATIONS
Recruitment, onboarding, training, payroll, commissions. I've done the full cycle — not just the fun parts.
BUSINESS SETUP & COMPLIANCE
Permits, registrations, documentation. The unsexy stuff that actually keeps a business legal and running.
FINANCE & BOOKKEEPING SUPPORT
Invoicing, expense tracking, reconciliation. Comfortable in both QuickBooks Online (QBO) and Xero.
A LITTLE MORE BACKGROUND
Earlier in my career I spent 4 years as a Relay Operator: live, real-time transcription of conversations for people with hearing disabilities. That job required near-perfect accuracy, total confidentiality, and the ability to stay calm under pressure without making it anyone else's problem. It's also why I type faster than most people think.
I also led teams of 16 to 20 people in BPO, handled technical support for Sony Digital Imaging, and did customer support back when that actually meant talking to real humans. So I've been around.
THE SHORT VERSION
I'm experienced, reliable, hard to rattle, and I won't need six check-in calls a week to stay on track. If you need someone who can figure things out without being walked through every step and who will quietly flag the small problems before they become your emergency, we'd probably work well together.
