Experienced Technical Support Engineer with over 10 years in the IT industry, offering strong
expertise in troubleshooting, customer service, and enterprise software support. Currently
supporting Oracle NetSuite clients, resolving complex technical issues across a wide range of user
profiles—from non-technical staff to developers. Skilled in diagnosing system problems,
maintaining product knowledge bases, and collaborating with cross-functional teams to ensure
fast, high-quality issue resolution. Proficient in cloud-based platforms, ERP systems, and a variety
of programming languages (C#, PHP, PERL, Java, -----------), with a solid foundation in database
technologies including MySQL, MSSQL, and PostgreSQL. Adept at communicating technical
concepts clearly and providing a seamless customer experience in high-pressure environments.
