I have a day job as a Customer Care Specialist at a prestigious insurance company. A versatile professional with over 10 years of experience in computer literacy, 2–5 years of expertise in bookkeeping, and 5-10 years of experience in insurance customer support with a certificate in LOMA’s Associate, Customer Service™ (ACS®), expert at email-based client care and face to face engagement of insurance customers and agents. Skilled in financial record-keeping, policy assistance, claims processing, and handling customer inquiries with professionalism and empathy. Proficient in MS Office, Google Workspace, and email support platforms—capable of managing data, resolving concerns, and providing accurate, timely service to ensure client satisfaction and business efficiency. I also have knowledge with QuickBooks and Xero.
