Bachelor of Science in Business Administration, Major in Human Resource ManagementExperienced Process Delivery and People Operations Specialist specializing in Employee Lifecycle and Benefits.
Over 2 years of experience as a Customer Service Associate in sales, retail, and ride-sharing industries,managing customer interactions across chat, ticket, call, and email channelsProficient in case management and SAP CRM, with expertise in invoice processing and account management2 years of experience providing administrative support and appointment scheduling for businessoperations.