Dedicated and results-driven Customer Experience Specialist with nearly 7 years of experience in customer service, collections, and payment processing across international markets (AU, NZ, US, UK, and Canada). Skilled in account management, transaction processing, troubleshooting, and debt collection, with a proven ability to handle customer concerns professionally and efficiently. Strong background in CRM tools (Salesforce, Zendesk), email/chat/voice support, and online banking platforms. Recognized for attention to detail, excellent communication skills, and a customer-first approach.
