-Provided comprehensive online therapy sessions by developing personalized treatment plans and maintaining precise documentation using Google Docs.- Efficiently scheduled and coordinated appointments for providers using Google Calendar, ensuring smooth operations and timely communication through Gmail.- Facilitated virtual meetings and conferences with expertise using Zoom, enhancing team collaboration and patient engagement.- Led workflow management for a team of five scribes, creating and implementing training schedules, topics, modules, and onboarding processes to ensure high-quality performance.- Coordinated complex scheduling for three providers, managing alternate working arrangements and accurately scheduling over ten procedures to optimize provider time and patient care.- Ensured accurate follow-through with diagnostic orders, emphasizing medical necessity and proper CPT code usage for precise billing and record-keeping.- Managed the transition and migration of electronic medical records, overseeing data accuracy and efficiency to maintain comprehensive and reliable patient information.- Implemented workflow improvements that enhanced chart preparation, patient discharge processes, and daily summarization of 20-35 procedural and diagnostic images.- Handled medication authorizations, refills, and clarifications for 10-15 patients daily, ensuring timely and accurate medication management.- Developed and enforced COVID-19 health guidelines in the school environment, using research and development to create effective policies and designing informative posters with Canva for social media outreach.
