Business Operations Specialist | Administrative & E-commerce Support | Shopify

Hi! I'm **Fretzie Mil Marie Danao**, a Business Operations and Virtual Assistant with over **10 years of experience** in administrative operations and customer support.

My career began in corporate operations with Petron Corporation, where I supported executives and operations teams through administrative coordination, SAP transactions, reporting, documentation, travel arrangements, and process management. These experiences strengthened my organizational skills, attention to detail, and ability to keep day-to-day operations running efficiently.

I currently work remotely as an **Operations Coordinator** for an e-commerce company, where I manage customer support using **Gorgias**, process orders and subscriptions through **Shopify** and **Skio**, create and improve SOPs, and collaborate with cross-functional teams to resolve customer and operational issues. I enjoy finding ways to streamline workflows and improve both customer experience and team efficiency.

To continuously improve my skills, I have earned certifications in **Google Project Management, Meta Digital Marketing, Gorgias Customer Support, Xero Accounting Foundations, Zapier Automation, -----------, ClickUp, and Asana**. I also hold a **C1 Advanced English Certificate (EF SET)** and am currently completing my **MBA in Enterprise Management**.

Here are some of the ways I can support your business:

* Executive & Administrative Assistance
* Operations Coordination
* Customer Support (Email & Chat)
* Shopify & Order Management
* Gorgias & CRM Management
* Calendar & Inbox Management
* SOP Documentation & Process Improvement
* Project Coordination
* Data Entry & Internet Research
* Microsoft Office, Google Workspace & SAP

I take pride in being dependable, proactive, and easy to work with. Whether you need someone to organize operations, support your customers, manage administrative tasks, or improve workflows, I'm committed to delivering accurate, high-quality work with minimal supervision.

I'm currently based in **Papua New Guinea** and available to provide reliable remote support to businesses around the world.

I look forward to helping your business stay organized, efficient, and ready to grow.