STR Operations & Marketing VA | Airbnb, Vrbo & Direct Bookings
A results-oriented Short-Term Rental Virtual Assistant with over 3 years of experience at Vrbo as a Guest Care Supervisor and 4+ years of experience as a Virtual Assistant (since 2021), providing freelance support to vacation rental owners and property managers. Specializes in guest communication, listing management, calendar and pricing control, damage claims, and issue resolution, with a strong focus on customer satisfaction, platform compliance, and operational efficiency.
Holds a Bachelor’s Degree and demonstrates strong organizational, management, and problem-solving skills. Recognized for attention to detail, reliability, the ability to work independently, and organized work-style with proactive updates and clear communication on task progress.
Short-Term Rental Virtual Assistant Services
Provides full operational support across short-term rental platforms, including:
• Continuous monitoring of booking platforms and channel managers
• Calendar synchronization and manual updates when required
• Nightly rate, discount, and pricing rule updates
• Publishing and maintaining listings on Airbnb, Vrbo, and other OTAs
• Updating listing content (photos, descriptions, amenities, and house rules)
• Review management and guest feedback handling
• Airbnb & Vrbo damage claim processing
• Channel manager integration management and troubleshooting
• Blocking and unblocking dates as needed
• Invoice, expense, and payment tracking
Marketing, Design & Website Support
• GoHighLevel (GHL) CRM setup and basic marketing workflows
• Canva marketing graphics (social posts, listing visuals, simple ads, flyers)
• Email and newsletter support
• Basic WordPress management and design (content updates, images, layout edits)
• Landing page and promotional content support
AI & Automation Tools
• Practical use of ChatGPT, Perplexity, NotebookLM, and similar AI tools
• AI-assisted content drafting, guest messaging, SOPs, and research
• Workflow optimization and productivity support using AI
Additional Skills
• Social media support (Facebook, Instagram, YouTube, Twitter/X)
• Email management and administrative support
• Data entry and documentation
Tools & Platforms
Experienced with a wide range of STR and productivity tools, including: OwnerRez, Hostfully, Hostaway, Smoobu, Zillow, FurnishedFinder, Hospitable, PriceLabs, Stripe, ResortCleaning, Turno, Touchstay, and more.
Verified
