SKILLS:
(A) Proficient in providing Level 1 Helpdesk support via phone, email, and remote assistance.(B) Expertise in troubleshooting hardware, software, and network issues related to Windows desktops, laptops, printers, and mobile devices.(C) Knowledge of standard helpdesk protocols and ticketing systems to ensure prompt and effective issue resolution.(D) Strong communication skills to interact with end-users.
WORK EXPERIENCE:
IT Support
Ahon Sa Hirap, Inc. | 2021 – 2023
• Provided on-site and remote IT support for 100+ users across multiple departments
• Diagnosed and resolved software, peripheral, and connectivity issues
• Collaborated with cross-functional teams to resolve escalated technical problems
• Ensured compliance with internal procedures and service-level agreements (SLAs)
• Responded to support tickets via phone, email, and internal ticketing systems
EDUCATION HISTORY:
A. BS in Computer Engineering
Saint Anthony's College
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B. Certificate in Teaching
University of Antique
2021
