Detail-oriented and highly organized Virtual Assistant with over five years of experience in administrative support, purchasing, and customer service. Skilled in email management, data entry, scheduling, record keeping, and supplier coordination, with a strong focus on accuracy and efficiency.
Experienced in handling customer inquiries, order processing, and issue resolution to ensure high customer satisfaction. Brings entrepreneurial experience from managing an online clothing business and a seasonal food business, with strengths in operations, sales tracking, and client communication. Reliable, adaptable, and capable of working independently in fast-paced environments.
SOFT SKILLS
-Communication (written & verbal)
-Customer service orientation
-Attention to detail
-Time management
-Problem-solving
-Adaptability and flexibility
-Organization and multitasking
-Teamwork and collaboration
-Reliability and strong work ethic
-Patience and initiative
HARD SKILLS
Administrative & Office Support
-Data entry and record keeping
-Document preparation (reports, emails, forms)
-Filing and documentation management
-Calendar and schedule management
Purchasing & Procurement
-Supplier coordination
-RFQ (Request for Quotation) handling
-Purchase order processing
-Price comparison and basic negotiation
-Inventory monitoring
Customer Service
-Handling inquiries (chat, email, in-person)
-Complaint resolution
-Order processing and follow-ups
Digital & Technical Skills
-Microsoft Office (Word, Excel, PowerPoint)
-Google Workspace (Docs, Sheets, Gmail)
-Basic graphic design (social media content)
-Social media management
Business & E-commerce
-Product sourcing
-Online selling (Facebook marketplace, etc.)
-Sales tracking and basic bookkeeping (capital & profit)
-Customer engagement
