Customer Service & Admin VA with 5+ years supporting U.S. real estate clients. I manage CRM systems (Podio/Airtable), maintain 3,000+ property records, handle 80–120 daily chat/email interactions, and combine lead generation and skip tracing with reliable customer care to keep pipelines warm and workflows efficient.
High-Value Tasks I Can Handle For You:
• Customer Relations & Flexible Support: Handling backend admin support and client coordination with a solid customer care background, with the ability to step into inbound/outbound voice calls as needed by operations.
• Omnichannel Customer Support (Chat & Email Focused): Managing incoming inquiries, resolving customer/buyer concerns via chat, text, or email, and ensuring rapid response times to keep leads warm.
• Distressed Lead Generation: Deep research and data pulling from U.S. county records, specializing in foreclosures, probates, evictions, tax foreclosures, deceased individuals, and finding heirs.
• Rigorous Skip Tracing: Running high-volume lists through SmartSkip combined with strict manual verification to secure accurate owner contact info.
• Pipeline & CRM Architecture: Building, maintaining, and auditing lead cards in Podio and Airtable to eliminate data duplicates and keep records clean.
• Outbound Campaign Launching: Preparing and coordinating SMS and email outreach utilizing setups like REI Reply, Smarter Contact, SlyText, and Quo.
• Digital Driving for Dollars: Pinpointing off-market opportunities virtually via targeted Google Maps tracking.
Systems & Tools Mastered:
• Real Estate Tech: Podio | Airtable | REI Reply | SmartSkip | OpenPhone | Zillow
• Data & Operations: Google Sheets & Microsoft Excel (Tracking, reporting, basic formulas)
• Team Sync: Slack | -----------
• Marketing & Creative: Canva | Facebook Ads | Basic SEO | Basic Elementor
Proven Results:
• Top-Tier Reliability: Delivered support across various freelance real estate campaigns with a proven history of 5-star client feedback on Upwork for accuracy and workflow management.
• Data Competency: Handled massive, complex property datasets while maintaining high accuracy and structure under tight investor timelines.
Need to clean up a messy spreadsheet or scale your skip tracing outreach this week?
Send me a message, and let’s talk about your business goals!
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