I am a medical virtual assistant with 5 years of experience in healthcare support, patient communication, and EMR/EHR documentation. I work directly with the US client in one of the biggest rehab physical therapy centers. I handle both inbound and outbound calls. Checking emails, especially voicemails. Help in the arrangement of scheduling the new patient's follow-up appointment. Discuss bills and insurance coverage. Talk to different doctors. The highlight is checking in/out the patient during the appointment and collecting copay. I interact directly with the patient if the live front desk isn't available. We used the computer kiosk live to interact with the patient.I am HIPAA-aware, detail-oriented, and comfortable handling confidential patient data. I work proactively, communicate clearly, and help healthcare providers reduce admin workload so they can focus on patient care.I’m looking forward to supporting your medical practice with professionalism and compassion.
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