Computer Hardware and SoftwareTroubleshootingTicketing Systems (ServiceNow, CAServiceDesk, Connect wise)Proficient in Windows and Linux operatingsystemsProficient in Active Directory and MicrosoftExchange ServerProficient in Active directoryVirtualization (Citrix, VSphere, Hyper-V,VMware, VDI)Microsoft Azure (Active Directory, MFA,Conditional Access)Remote Monitoring and Management tools(i.e., Datto, PRTG, statuscake)Windows Server Administration-----------(Active Directory, Terminal Services, EventViewer, Patching, Remote desktop connection,etc.)Firewall appliance management (Fortigate,SonicWall, Netgear)Backup technologies (Veeam, Azure)System AdministrationRemote Access Software (bomgar,screenconnect, teamviewer)Understanding of ITIL
