Highly organized and efficient Virtual Assistant with 3 years experience. Skilled in managing emails, scheduling appointments, and maintaining client databases. Expertise in eligibility checks, benefits management, and customer service, boosting traffic, engagement, and satisfaction. Committed to streamlining communication and enhancing efficiency for exceptional results.
Here are the services I can offer:
1. Insurance Benefits and Eligibility Verification
• Verifying insurance benefits and eligibility, handling inbound provider calls for benefit verification/eligibility.
2. Patient Account Management
• Updating patient information, resubmitting clinical claims, handling patient billing and collections.
3. Appointment Scheduling
• Scheduling patient appointments.
4. Team Leadership and Performance Monitoring
• Monitoring team performance and tasks, increasing efficiency and performance, promoting operational best practices.
5. Special Projects Execution
• Code checking, clinician audits.
6. Customer Service and Issue Resolution
• Handling inbound calls, resolving customer issues, increasing customer satisfaction.
7. Marketing Research and Database Management
• Creating and managing databases, maintaining communication with departments, managing LinkedIn profiles and connections.
8. Medical Records Retrieval
• Contacting provider offices, coordinating record retrieval, adhering to guidelines.
9. Travel Planning and Coordination
• Meeting clients' travel needs, selling and coordinating travel arrangements, collecting payments and booking travel.
10. Customer Documentation
• Documenting as per customer’s written specifications, ensuring timely resolution of unpaid claims.
Verified
