Detail-oriented eCommerce Virtual Assistant with 7+ years of remote experience in Shopify store management, customer service, and back-office operations. Handled product listings, order processing, refunds, cancellations, chargebacks, and multi-channel customer support via email and chat. Proficient in Zendesk, Gorgias, CRM platforms, GHL, and Facebook page moderation. Known for working independently with full task ownership, zero missed deadlines, and 99% accuracy under high volume. Fast typer, fluent in written and spoken English, and ready for a long-term full-time remote role with a growing brand.
CORE SKILLS
eCommerce & Shopify
Shopify Admin — Product listings, descriptions, pricing, inventory
Product photo editing & website menu/navigation updates
Order management, tracking, and fulfillment coordination
Refund processing, chargeback handling, subscription cancellations
Customer Service
Multi-channel support — Email, Chat, Social Media
CRM tools — Zendesk · Gorgias · Freshdesk
Ticket management (30–40 tickets/shift, 95%+ resolution rate)
De-escalation, retention handling, and churn prevention
Operations & Admin
GHL (GoHighLevel) — Funnel building, automations, pipelines
Calendar management, scheduling, and workflow coordination
Data entry with 99% accuracy rate
CRM record keeping and reporting
Social Media & Moderation
<8efe80624d780eba0c6493ec45140364>Facebook page moderation — Comments, DMs, flagged content
Social media content posting and scheduling
Community management and engagement
Technical
Basic image editing (Canva, product photo cleanup)
Google Workspace — Docs, Sheets, Drive, Gmail
Microsoft Office — Word, Excel
Cybersecurity fundamentals (Coursera certified)
Python & SQL (in progress)
Soft Skills
Full task ownership with minimal supervision
Strong attention to detail under high volume
Proactive communicator — flags issues before they escalate
Fast learner on new tools, systems, and processes
Reliable, accountable, and deadline-driven
TOOLS & PLATFORMS
Shopify · Zendesk · Gorgias · GoHighLevel (GHL) · Canva · Google Workspace · Microsoft Office · Facebook Business Suite · Trello · Slack · Zoom
