I am an Administrative Support and Operations Virtual Assistant with 10+ years of experience supporting customers, teams, and business operations across customer service, technical support, training, and administrative functions.
My background includes customer support operations, CRM management, documentation, onboarding coordination, reporting, workflow management, and cross-functional collaboration. I have worked with US-based customers and teams, handling high-volume inquiries, account concerns, refunds, escalations, and operational tasks while maintaining accuracy and professionalism.
I can help businesses with:
• Administrative Support
• Customer Support (Email & Chat)
• CRM Management
• Data Entry & Record Management
• Documentation & Process Guides
• Inbox Management
• Reporting & Tracking
• Workflow Coordination
• Onboarding Support
• Calendar & Task Management
• GoHighLevel (GHL) Support
• Google Workspace Administration
Tools I use:
• Google Workspace
• Microsoft Office
• Zendesk
• Richpanel
• GoHighLevel
• Trello
• Asana
• ClickUp
• Notion
• Slack
• Zoom
• ChatGPT
• Claude
• Gemini
• Perplexity
Professional Highlights:
• 10+ years of customer service and operations experience
• Currently supporting a US-based company handling customer support and operational processes
• Managed 300+ customer inquiries weekly
• Created SOPs, workflow documentation, and process guides
• Facilitated onboarding programs for 20+ new hires per batch
• Experienced working with US business hours and remote teams
I am looking for a long-term opportunity where I can contribute to business operations, support customers effectively, and grow with a company that values reliability, communication, and continuous improvement.
