I’m a Customer Support Specialist with 10+ years of experience supporting U.S.-based customers through email, chat, and phone.
I help businesses manage customer inquiries, resolve issues quickly, and maintain a positive customer experience. I have experience handling high-volume support, scheduling, order processing, and CRM systems, including Zendesk, HubSpot, Zoho CRM, and Salesforce.
I consistently maintain high performance, including 95% CSAT and strong SLA compliance. I’m also experienced in de-escalation, problem-solving, and handling sensitive customer situations professionally.
In addition, I have handled team leadership responsibilities, managing 16 to 20 agents, coaching performance, and ensuring service quality.
I am reliable, detail-oriented, and comfortable working independently in remote environments. I have a stable internet connection, a quiet workspace, and I am flexible with U.S. time zones.
I am ready to support your business and deliver consistent, high-quality customer service.
LinkedIn: -----------.-----------/in/ma-isabel-mitsui-----------b/
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