I am passionate about delivering exceptional customer support that not only resolves issues but also creates loyal, satisfied clients. With over 7 years of experience in Customer Support and 2 years as a Virtual Assistant, I’ve worked extensively across email, live chat, Zendesk, and ticketing systems to ensure smooth communication and quick resolutions.
I’m skilled in organizing workflows using project management tools like ClickUp and keeping teams aligned through communication platforms such as Slack. My experience also includes handling eCommerce operations, managing Etsy shop orders, and optimizing product listings with SEO strategies using tools such as EverBee and eRank. I am also experienced with Kajabi for course publishing and Ontraport for creating landing pages, checkout flows, and client campaigns.
In addition, I have hands-on experience in video editing for both long-form YouTube content and short-form videos (shorts/reels), ensuring that content is engaging, polished, and tailored to platform best practices. I’ve created audiobooks using AI voice generation (ElevenLabs), produced engaging videos with Adobe Premiere Pro, and designed marketing assets with Canva and CapCut. My work is supported by strong proficiency in the Google Suite (Docs, Sheets, Drive, etc.) to manage documents, reports, and collaborative projects effectively.
By working with me, you gain a reliable professional who can handle customer support, community management, and content creation while optimizing workflows and boosting visibility. I’m excited to contribute my skills to help your team achieve outstanding results.
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