-Able to work independently or as part of the team
-Assisted different Professional Provider’s from different States to assist, provide accurate information, and solve issues related to Health Insurance Claims and Benefits.
-Performed tasks / assignments directed by the supervisor and provides updates.
-Tracked timeline of services given to patients
-Updated Quality Metrics Dashboards
-Called Dialysis Centers and Kidney Transplant Centers for recent patients status.
-Handled complex problems and worked with customers to ensure all disputes are resolved quickly.
-Provided outstanding customer service and date entry for clients exceeding all service expectations.
Verified
