Customer Experience and Client Success Specialist with nearly four years of experience supporting clients in fast-paced environments including fintech, digital banking, and SaaS operations. Experienced in handling Level 2 escalations, managing complex client cases, and coordinating with cross-functional teams across product, compliance, onboarding, and technical support. Skilled in working with business owners and finance teams to resolve time-sensitive issues while maintaining strong client relationships and a high standard of service.
