As a Remote System Engineer at Indian River Networks, I effectively managed client computers and servers for diverse industries, ensuring seamless day-to-day operations. I provided remote monitoring, backup solutions, and client support for optimal productivity.
* Work on helpdesk tickets and update the client of the status of the issue with ConnectWise Manage. It automatically sends the update on their email.
* Work with the client to hop on their computer and experience the issue with the help of remote access tools like ConnectWise Control.
* Monitor server uptime and automate processes with ConnectWise Automate.
* Setup and configure backups using Veeam, Datto, Axcient x360 (Replibit) and Xen Orchestra. Troubleshoot issues that may arise from time to time.
* Manage Active Directory like user creation, folder permissions, profile redirection, domain policies, etc. This also includes troubleshooting issues with synchronization with Azure AD.
* Manage Office 365 Services. Users are usually synced from Active directory so I would work on user licenses, mailbox and archiving and user retention.
* Manage Web hosting and dns records. Troubleshoot all issues like disk space, bandwidth and correcting any dns record mismatch or missing.
* Work on Virtual Environment issues on Vmware ESXi, Xen, Hyper-V, and Proxmox. This includes vm and disk migration, cross-platform migration.
* Stand up new servers and get them ready for production use or for whatever purpose they may serve.
* Work with SonicWALL and Fortinet Firewalls. Manage and troubleshoot any issues in configuration, access, connectivity, and installation.
* Manage and Troubleshoot Wi-Fi issues on Ubiquiti and Ruckus.
* Manage and Troubleshoot issues with Citrix Technologies on Workspace and Horizon.
* Manage Cyber Security Tools like DUO, Huntress, CyberCNS, Sentinel One, and Threatlocker.
* Document client info and create Knowledge Based in IT Glue and Hudu
* Collaborate with tea-----------mbers using Microsoft Teams, Google Voice, Hangout, Zoom, etc.
* Manage client specific software for accounting, schools, dental and chiropractic clinics etc.
* Interview Potential Candidate for hiring.
* Provide Training and guidance to New Hires.
* Set shifting schedules and coverage.
