I am a reliable and detail-oriented professional with 8+ years of combined experience in Medical Billing, Virtual Assistance, Appointment Setting, Customer Service, Technical Support, Billing, and Sales.
I have 2 years of medical billing experience supporting multiple healthcare specialties, including Home Care, Mental & Behavioral Health, ABA Therapy, Physical Therapy and Dermatology. My experience includes insurance verification, charge entry, claims submission, payment posting, denial and rejection management, and accounts receivable follow-up.
I also have experience as a Virtual Assistant and Appointment Setter, handling calendar management, appointment scheduling, lead generation, customer communication, CRM updates, administrative tasks, and e-commerce support.
Before transitioning into medical billing and virtual assistance, I spent 4 years in the BPO industry handling technical support, customer service, billing, and sales. This developed my communication, problem-solving, multitasking, and customer relationship skills.
Tools I have worked with include: TherapyAppointment, Tebra, JANE App, Avaya, RingCentral, Hub, RIO, Einstein360, Microsoft Office, Google Workspace, CRM systems, and insurance portals.
I am a quick learner, highly organized, adaptable, and committed to providing accurate, efficient, and professional support to every client.
