Being a customer service professional for over 10 years, I’ve developed a strong foundation in communication, administrative support, and customer satisfaction. Over time, I expanded my expertise into Social Media Marketing, allowing me to combine customer insight with effective marketing strategies.
As a former Marketing Assistant, I handled a wide range of responsibilities—from market research and competitor analysis to social media management and learning the fundamentals of Meta advertising and ad campaign structure. I have a solid understanding of the marketing funnel and buyer behavior, which enables me to create strategies that genuinely connect with the target audience.
How can I help you?
- Email & Inbox Management (Gmail, Outlook, Helpdesk tools)
- Live Chat & Messaging Support (Facebook, Instagram, website chat)
- Customer Support Ticket Handling & Follow-ups
- Calendar Management & Scheduling (Google Calendar, Calendly)
- Data Entry & Database Management
- File Organization (Google Drive, Dropbox)
- Document Preparation & Presentation Support
- Social Media Management
- Basic Graphic Design using Canva
- Basic Video Editing using CapCut
- Facebook Ads Setup & Campaign Management
- Audience Research & Competitor Research
- Ad Performance Monitoring & Basic Reporting
- Lead Management & Follow-up for Ad Campaigns
I’m known for my reliable work ethic, integrity, and efficiency. I learn quickly and continuously seek opportunities to grow and refine my skills, ensuring I deliver high-quality results for every project I take on.
