Lead Manager, Appointment Setter, Cold Calling Specialist, CRM Manager, and Administrative Support Professional with 5+ years of customer service experience and 4+ years of experience as a Virtual Assistant supporting real estate investors, mortgage brokers, acquisition teams, pest control companies, vehicle financing businesses, school technology vendors, B2B organizations, and other service-based businesses.
I specialize in lead generation, cold calling, appointment setting, CRM management, customer service, administrative support, and business operations. Throughout my career, I have managed lead pipelines, qualified prospects, coordinated appointments, maintained CRM systems, handled customer communications, managed schedules, generated invoices, organized work orders, tracked performance metrics, supported acquisition teams, onboarded agents, coordinated projects, and ensured day-to-day operations run smoothly.
Areas of Expertise:
Lead Generation & Prospecting
Cold Calling & Appointment Setting
CRM Management & Lead Tracking
Administrative Support
Business Operations & Process Coordination
Customer Service & Client Relations
B2B Outreach & Business Development
Real Estate Lead Management
Acquisition Support
Team Coordination & Reporting
Calendar & Email Management
Data Entry & Documentation
Social Media Management & Content Scheduling
Software & Tools:
**CRM & Real Estate**
• ReSimpli
• Follow Up Boss
• Lofty
• GoHighLevel
• HubSpot
• Podio
• Property Machine
• DealMachine
• Dotloop
**Dialers & Communication**
• Mojo Dialer
• BatchDialer
• ReadyMode
• Dialpad
• Slack
• Microsoft Teams
• Zoom
**Operations & Project Management**
• ClickUp
• Trello
• Notion
• Calendly
• Google Workspace
• Microsoft Office Suite
• Jotform
• Fieldwork
**Marketing & Social Media**
• Canva
• Hootsuite
• Publer
• Metricool
• Meta Business Suite
• CapCut
Whether it's generating leads, qualifying prospects, managing CRMs, coordinating appointments, supporting acquisitions, handling administrative tasks, organizing operations, or maintaining customer relationships, I focus on delivering reliable support that helps businesses stay organized, efficient, and growth-focused.
