Dedicated Customer Service Representative with 3+ years of experience providing exceptional support in healthcare and telecommunications environments. Skilled in handling high-volume customer interactions through phone, email, SMS, and live chat while maintaining compliance with HIPAA regulations and company standards. Proven ability to resolve complex customer concerns, maintain high quality scores, and deliver excellent customer experiences. Experienced in CRM systems, account management, benefits inquiries, eligibility verification, customer retention, and multi-channel support.
