-familiar with CRM tools like Salesforce, Zendesk, Close, Intercom and -----------
-ability to answer calls and manage customer complaints
-team player but can also work alone very well
-fast-learner and has basic knowledge in Excel.
-Email communication etiquette
-Has a neutral accent
-10+ years of experience and flexible with most phases of being a contact support (telecom, sales, collections, admin tasks, and healthcare)
