Running a business means wearing a hundred hats—but your time is too valuable to be buried in emails, admin work, and day-to-day operations.
I help founders and business owners reclaim their time by managing inboxes, customer communications, and day-to-day operations so they can focus on growth.
Over the past 3+ years, I've supported an Australian SaaS company across customer support, order processing, and business operations. During that time, I:
Managed 20,000+ customer conversations across email and support channels
Maintained 99% accuracy in high-volume order processing and data management
Helped improve customer satisfaction from 3.6% to 93.2%
Supported daily operations by keeping systems, records, and workflows organized
How I Can Help:
Executive & Administrative Support:
•Inbox and email management
•Calendar and schedule coordination
•Meeting preparation and follow-ups
•Task tracking and project coordination
•Travel research and booking assistance
Customer Support:
<8efe80624d780eba0c6493ec45140364>Email and chat support
Customer follow-ups
CRM updates and management
Issue escalation and resolution
Customer onboarding assistance
Operations Support:
SOP creation and documentation
Process improvement
Data entry and database management
Google Sheets and Excel reporting
Research and information gathering
Order processing and administrative workflows
Tools I Use
Google Workspace / Microsoft 365 / Google Sheets / Excel / Salesforce / Intercom / Slack / Notion / Trello / Zoom / Canva / ChatGPT / GoHighLevel / Loom
Why Clients Enjoy Working With Me:
•Proactive communicator who keeps stakeholders informed
•Highly organized and detail-oriented
•Reliable and consistent in meeting deadlines
•Comfortable working independently and taking ownership
•Fast learner who adapts quickly to new tools and processes
I genuinely enjoy creating order from chaos. Whether it's organizing an inbox, documenting a workflow, or keeping projects moving forward, I like building systems that help businesses run more efficiently.
If you're looking for an Executive Assistant who can help keep your operations organized, support your customers, and free up your time to focus on growth, I'd love to connect.
Portfolio:
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<8efe80624d780eba0c6493ec45140364>Email:
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