I have worked in the call center industry for 7 years now with specialization on doing outbound calls for Collections and Inbound calls for Sales. Apart from doing calls, I have also experience in doing reports using MS Excel.
I have also a vast experience in marketing and teaching. For marketing, I have tried one on one ----------- my previous job, I worked as a Marketing Officer and a Representative to the Manager. I set appointments over the phone to schedule a meeting for presentation with school heads, university presidents, school directors and principals. Once schedule is confirmed, I go to their office to present the English Program that our company is selling. I convince them to buy our product by discussing its features. Once they buy the product, I go to their schools to handle an English Workshop for the teachers to learn how to implement the program to their students.
I have worked as a Quality Assurance Specialist in a BPO industry. My main task is to provide remote / side by side evaluations to agents who are taking calls and
to make sure that these calls are based on requirements set by our clients. My most recent experience would include, Sales VA for a Real Estate company for 1 year, Training and Recruitment Manager for a Virtual Assistant Company and got promoted as an Operations Manager.
