Senior Operations and Customer Experience Leader with 10+ years of progressive experience in BPO, customer service, sales, and business operations. Proven track record of managing teams of 100+ employees, leading multi-level leadership structures, and driving operational performance across global clients. Experienced in client co-management, KPI optimization, workforce planning, staff augmentation, and sales-driven customer experience strategies. Strong background in building high performance teams, improving service delivery, and aligning operations with business growth objectives.
