Property Management Admin, Customer Service (Phone, Email, and Chat), Data Entry, Technical Support, and Back office support.
Real Estate Property Management Administrator (Nov 2021- April 2024)
Phone Task:
*Addressed residents and non-resident general inquiries and coordinated transactions via phone and will communicate with the correct department for additional assistance.Email Task:
*Managed modification requests of residents to make sure they were aligned with the company’s policy and requested a DocuSign for the company's documentation. (Minor modification and fence installation request)
*Assists with residents’ follow-ups for maintenance requests and coordinates with property managers and the maintenance team.
*Addressed residents' disputes for liability coverage charges and coordinated with the Accounting team to process account adjustment requests if necessary.
*Communicates with neighbors: * Neighbor complaints * Neighbor's request to replace the shared fence. Requires documents and approval from the Property Management. And, assist with the reimbursement process once the shared fence repair/ replacement is completed
*Assists resident with their request for rental verification for School purposes.
*Collaborate with the Rent collection team in identifying homes that tenants abandon by performing a skip check.
*Collaborated with the HOA team and helped with tickets and emails from tenants requesting amenity access.
*Assist the HOA team in sorting out backed logged packets for violations and documents according to dates received and separated by state and level of infractions.
Verified
