I?m a customer service and operations pro with 5+ years of experience supporting U.S.-based companies across SaaS, eCommerce, mobility, payroll, and logistics. I?ve worked my way up from email and technical support to Team Leader and Payroll Implementation Specialist?handling escalations, improving processes, and keeping SLAs on track. I?ve supported Uber and Uber Freight, working directly with logistics carriers to resolve shipment issues, coordinate timelines, and keep things moving smoothly. I?m detail-driven, calm under pressure, and genuinely enjoy solving problems. Comfortable with tools like Zendesk, Salesforce, ADP Run, Excel, and Google Sheets, I thrive in remote roles where accuracy, ownership, and great customer experience matter.
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