Hello! I?m Eurose Anne Ayab, a reliable and proactive professional with over 13 years of work experience in customer service, operations support, and team leadership, supporting both local and international accounts.
My background includes working in medical billing and No-Fault (NY PIP) insurance collections, where I handled A/R follow-ups, EOB review, denials, appeals, data accuracy, and process compliance. I have also worked in e-commerce and telecom customer support environments, assisting customers with service-related concerns, billing inquiries, and issue resolution in fast-paced settings.
In my most recent role as a Team Leader, I supported daily operations by guiding staff, monitoring performance, handling complex cases, and ensuring tasks were completed accurately and on time. These roles strengthened my communication skills, attention to detail, ability to follow procedures, and problem-solving abilities.
While I am new to CRM systems and ticketing platforms, I am highly trainable, eager to learn, and adaptable to new tools and workflows. I am comfortable working remotely, following instructions, meeting deadlines, and maintaining professionalism at all times.
I am currently seeking long-term remote opportunities as a Virtual Assistant, Operations Support, or Administrative Support, where I can contribute strong work ethic, reliability, and a customer-focused mindset while continuing to grow my skills.
