Customer Service Specialist | E-commerce Support
Remote / Various International Clients | 8 years +
• Managed customer inquiries for multiple Shopify stores, providing timely and professional email and chat support.
• Handled payment and order disputes on Amazon and Shopify, including refunds, exchanges, and issue resolution.
• Maintained accurate records of customer interactions and documented escalations in ticketing systems.
• Collaborated with internal teams to resolve complex issues and improve overall customer satisfaction.
• Identified recurring problems and provided feedback to improve processes and reduce future disputes.
• Experienced in using Freshdesk to track, respond to, and close tickets efficiently.
Key Skills: Shopify, Amazon Dispute Resolution, Freshdesk, Customer Communication, Problem-Solving, Order Tracking, Refund & Exchange Processing
