Over the past nine years, I have gained experience in the field of customer service. I describe myself as someone knowledgeable. I would like to put these characteristics to use within your organization and have provided me with the expertise to be able to make a valuable contribution. I understand the work environment and what employers expect of their workers. an opportunity to explore possible career options. increased self-understanding, maturity, independence, and self-confidence. increased motivation to continue studying and/or undertake further training.