I’m an experienced customer support and operations professional with 10+ years of experience in BPO, shared services, remote support, and team leadership.
I specialize in customer operations, escalation management, executive assistance, vendor support, and process coordination across fast-paced remote environments.
Over the years, I’ve handled voice, chat, email, SMS, and back-office operations while leading teams, managing KPIs, resolving escalations, and improving customer experience outcomes. I also have hands-on experience using CRM, VMS, and procurement platforms including Salesforce, Zendesk, HubSpot, Coupa, SAP Ariba, VendorCafe, Keppel, and Sesami.
Here’s how I can help your business:
• Customer Support Management
• Executive Assistance & Administrative Support
• Escalation Handling & Resolution
• Vendor & Procurement Support
• CRM & Ticket Management
• Team Leadership & Coaching
• Operations Coordination
• KPI & Performance Monitoring
• Reporting & Workforce Support
• Email & Calendar Management
• Scheduling & Client Coordination
• Process Improvement & Documentation
I’ve worked with startups, global companies, and remote teams, and I’m comfortable handling high-volume operations while maintaining professionalism, accuracy, and strong customer relationships.
I’m proactive, organized, detail-oriented, and committed to delivering reliable support that helps businesses run smoothly.
Let’s work together to improve your operations and customer experience.
