I am a highly dependable Customer Service and Virtual Assistant professional with over 10 years of experience providing exceptional customer support, administrative assistance, technical support, and legal case management. Throughout my career, I have developed strong communication, problem-solving, and organizational skills while working with clients across US.
Recently, I have been supporting a U.S.-based personal injury law firm, where I manage client communications, conduct treatment follow-ups, document every interaction accurately in the firm's CRM, prepare legal documents for paralegals and attorneys, coordinate with insurance companies to obtain case-related documentation, and provide administrative support wherever needed to help move cases forward efficiently.
Prior to my legal support experience, I spent several years in the BPO industry handling complex customer service and technical support concerns for a US telecommunications company. I assisted customers with troubleshooting internet, cable, and phone services, resolved billing issues, processed account changes, recommended appropriate products and services, and consistently met or exceeded performance metrics.
I am highly adaptable, detail-oriented, and comfortable learning new systems quickly. I have experience using CRM platforms, Google Workspace, Microsoft Office, and various customer support tools. Whether working independently or as part of a team, I take pride in delivering excellent service, maintaining accurate records, and ensuring every task is completed with professionalism and efficiency.
I am currently seeking long-term opportunities where I can contribute my experience in customer service, virtual assistance, legal support, administrative operations, technical support, and client relationship management.
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