As a seasoned professional with over 17 years of experience in customer service, technical support, and sales, I am excited to showcase my skills and expertise on this platform. My diverse background spans various industries such as travel, telecommunications, and real estate, allowing me to effectively manage local and international clients from countries including the US, Australia, Canada, New Zealand, South Africa & Europe.
My proficiency extends beyond customer handling and satisfaction, encompassing appointment setting, recruitment, sourcing, B2B sales, sales process, training, coaching process, team management, root cause analysis, InfusionSoft, and CRM systems. I also use Microsoft Word, Excel, and PowerPoint presentation tools.
Throughout my career, I have received numerous recognitions for customer satisfaction, attendance, quality, top-team leadership roles, loyalty, innovation, and team management skills. These achievements are a testament to my dedication, drive, and ability to deliver results consistently.
As an organized, detail-oriented, and creative individual, I am confident I can bring innovative solutions to any challenges your company may face. With my extensive experience managing teams of over 30 direct reports, I am well-equipped to form cohesive teams contributing to overall business objectives.
I am excited to connect with like-minded professionals and explore new opportunities that align with my skills and experience. Let us collaborate to achieve mutual success!
Qualifications:
Six Sigma White Belt Certified
Strong Data Analysis and Presentation Skills
Superior oral and written communication skills
Superb leadership and interpersonal skills
A knack for effective time management, organization, and prioritizing
Grow Coaching Model and Adaptive Coaching Certified
Comprehensive Training in Sales & Customer Service
