95%+ CSAT Senior CX Specialist with 6+ years supporting global E-commerce and SaaS brands. I deliver fast, empathetic and high-quality customer experiences across email, chat, phone and social support. I do not just answer tickets, I make sure that the customers feel heard, valued and genuinely supported.
What I Bring
- 95%+ CSAT and strong first-contact resolution across multiple support channels
- Expertise in subscriptions, billing, refunds, disputes, logistics and product troubleshooting
- Skilled in Gorgias, Zendesk, Intercom, Freshdesk, Shopify, Stripe, Braintree and PayPal
- Ability to de-escalate concerns with empathy while providing clear and accurate solutions
- Proactive in spotting recurring issues, improving workflows and creating help guides (reduced repeat tickets by 15%)
- Trusted for warm, human and brand-aligned communication that builds customer loyalty
How I Work
I combine empathy, clarity and ownership to turn stressful -----------nts into smooth A+ customer experiences. I respond quickly, resolve issues end-to-end, communicate with precision and share insights that help teams continuously improve.
If you're looking for a dependable Senior CX Specialist who can represent your brand with warmth, professionalism and accuracy, let's talk!
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