Amazon Seller Support Representative/ FBA Reimbursement & Shipment Claims Specialist | Multi-Marketplace Expertise
$7.00/hr
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I am a seasoned Amazon Virtual Assistant with expertise in managing Amazon Seller Central. Driven by a passion for supporting business growth, I'm eager to apply my skills and experience to help your company thrive and continue expanding.
I've worked with a number of brands in the US, UK, and EU marketplaces over my more than six months of e-commerce expertise. Over this period, I've honed my abilities to effectively manage Seller Central, troubleshoot and optimize listings, provide outstanding customer support, and manage activities with meticulous attention to detail. I've been able to continuously meet and beyond client expectations while upholding high performance standards thanks to these experiences.
As an Amazon Account Specialist, here’s how I can support your business:
? Set up FBA/FBM listings and create variations using flat-file uploads ????
? Troubleshoot and resolve listing issues such as suppressed, stranded, or inactive listings ??
? Manage FBA shipments to ensure proper compliance and accuracy ????????
? Handle FBM and FBA orders, including processing returns and refunds ????????
? Respond to buyer inquiries via the Buyer Messaging Tool ????
? Generate inventory reports (daily, weekly, and monthly) to monitor listing performance ????
? Manage A-to-Z claims and chargeback disputes ?????
? Oversee account health, including handling feedback and reviews ????????
? File reimbursement claims for lost or damaged inventory ?????????
? Resolve issues by contacting Amazon Seller Support and managing case files ????????
? Conduct keyword research using tools like Helium 10 and Brand Analytics ????????
? Optimize product listings, including titles, bullet points, descriptions, and backend keywords
? Design and customize storefronts for improved brand presence ?????
? Create A+ content for product detail pages to increase conversions ????????
? Assist with Amazon Brand Registry enrollment and management ?????????
? Ensure full compliance with Amazon’s policies to prevent suspensions ??????
Tools I Use:
Amazon & E-commerce Tools:
- Amazon Seller Central: For managing listings, orders, shipments, and overall account health.
- Helium 10 – For keyword research, product analysis, and optimizing listings.
- SellerBoard – For profit analytics, expense tracking, and account monitoring.
- SellerGlory - For easy updating attributes.
