I am a Technical Customer Operations Specialist with 3 years of corporate experience at Genpact handling high-volume chat support and account security risk analysis, combined with 5 years of active cryptocurrency trading. I maintain a consistent 90% CSAT score while diagnosing complex user access.
Unlike traditional support staff, I am a Web3 power user who understands cross-chain asset routing (ERC-20/TRC-20), wallet architectures, and transaction hash verification. I am actively building n8n workflow automations and using AI prompt engineering to streamline ticketing queues and backend operations.
Why Hire Me:
Proven Corporate Performance: Managed 2-3 concurrent chats daily under strict enterprise metrics.
Deep Web3 Literacy: 5 years of active experience navigating crypto platforms, managing asset volatility risks, and executing secure network-to-network token transfers.
Tech-Forward: Actively training in n8n low-code workflows and AI prompt engineering to design automated solutions that minimize repetitive manual tasks.
Infrastructure Ready: Equipped with a dedicated home office, primary fiber internet, and full power backups for seamless 24/7 graveyard shift operations.
