With over a decade of experience in technical support, service delivery, and system administration across reputable companies such as Afni Philippines, Alexander Mann Solutions, and Accenture, I bring a strong background in IT support, ticketing systems, and process improvement. I am confident that my skill set and dedication to quality service make me a valuable addition to your team.
Most recently, I served as a Support Specialist at Afni Philippines Inc. until March 2026, where I managed ticketing system administration, performed configuration changes, troubleshot system issues, and supported enhancement and change management initiatives. I handled Tableau Server permissions, attribute mapping, and a wide range of user requests with accuracy and efficiency, ensuring smooth system operations and stakeholder satisfaction.
Previously, at Alexander Mann Solutions, I provided end-to-end technology support as an IT Helpdesk Specialist. I managed incidents, led technical projects, created workflows and system templates, trained tea-----------mbers, and ensured seamless operations across multiple platforms. This role strengthened my ability to take ownership of complex issues, collaborate effectively across teams, and deliver results in fast-paced environments.
My earlier roles at Accenture and SPi Global further developed my expertise in customer service, data analysis, process delivery, and technical troubleshooting. Throughout my career, I have consistently demonstrated strong communication skills, analytical thinking, and a proactive approach to problem-solving.
I am proficient in ServiceNow, Avature, SurveyGizmo, Egencia, D365, Proactis, Workday, and Tableau—tools that have been instrumental in supporting business operations and optimizing workflows. I am eager to bring this expertise to an organization that values innovation, continuous improvement, and professional growth.
