Hi, I'm Lara Geronimo!
I'm a dedicated and results-oriented Virtual Assistant with over 5 years of professional experience in customer service, sales support, appointment setting, collections, and real estate transaction coordination. I have a proven track record of helping businesses streamline operations, build strong customer relationships, generate qualified leads, and keep projects moving efficiently from start to finish.
Throughout my career, I've supported international clients by handling high-volume inbound and outbound calls, scheduling appointments, following up with leads, maintaining CRM databases, processing payments, resolving customer concerns, and coordinating real estate transactions. I take pride in being dependable, organized, detail-oriented, and committed to delivering exceptional service in every interaction.
What I Can Do for Your Business:
General Virtual Assistance & Executive Support
Appointment Setting & Calendar Management
Cold Calling & Lead Generation
Business Development & Prospecting
Inside Sales & Sales Support
Logistics Coordination & Shipment Booking
Carrier Communication & Shipment Follow-Up
CRM Management & Data Entry
Customer Service (Phone, Email, Chat & SMS)
Follow-Up & Lead Nurturing
Real Estate Transaction Coordination
Contract & Document Management
Payment Processing & Collections
Scheduling & Administrative Support
Client Relationship Management
Real Estate Transaction Coordination
Coordinate transactions from contract to closing
Review contracts and disclosures for accuracy
Track critical deadlines (inspections, appraisals, financing, contingencies, closing)
Communicate with buyers, sellers, agents, lenders, and title companies
Schedule inspections, appraisals, and appointments
Maintain CRM and transaction management systems
Follow up with all parties to keep transactions moving smoothly
Resolve documentation issues
Archive completed transaction files
Manage property listings
Lead Generation | ISA | Appointment Setting
Lead generation and prospecting
Lead qualification and follow-up
Appointment scheduling
CRM management
High-volume inbound and outbound communication
Convert prospects into qualified clients or tenants
Customer Support Email, phone, and chat support
Handle customer inquiries professionally
Resolve complaints and customer issues
Account updates
Customer follow-ups to improve satisfaction
Professional communication that builds trust
Administrative Support Email management
Calendar management
Data entry
Internet research
Report preparation
File organization
Documentation management
Logistics & Dispatch
Shipment booking and creation
Shipment tracking
Dispatch coordination
Carrier and customer communication
Delivery follow-ups
Order status management
Resolve shipment issues promptly
Collections & Financial Support
Process mortgage payments
Collections and overdue account recovery
Payment arrangement negotiations
Documentation and compliance
Customer dispute resolution
Automotive Service Support
Schedule service appointments
Customer follow-ups
Repair documentation management
Tools I Use
Follow Up Boss
GoHighLevel / Salesforce / DealerCenter (CRM)
Dotloop
Unishippers
Google Workspace
Microsoft Office
Google Sheets & Docs
Microsoft Teams / Slack / WhatsApp
RingCentral
Outlook
ChatGPT / Claude AI
What You Can Expect Working With Me
Clear and professional communication
Reliable and consistent support
Strong attention to detail
Ownership and initiative
Quick learner who adapts fast
Honest, dependable, and deadline-driven
Someone who truly cares about helping your business grow
Whether you need a Transaction Coordinator, Virtual Assistant, Customer Support Specialist, Appointment Setter, Lead Conversion Specialist, Logistics Coordinator, or Administrative Assistant, or anything as long as I’m capable, I'm ready to become a valuable part of your team.
I'm committed to delivering quality work, building long-term relationships, and helping your business operate more efficiently.
Let's connect and grow your business together.
