Hi, I'm Maria Eden, an experienced Virtual Assistant from the Philippines with over five years of experience supporting businesses in customer service, executive assistance, eCommerce operations, and investor relations.
I help business owners stay organized by managing daily operations, providing exceptional customer support, streamlining administrative processes, and ensuring clients receive an outstanding experience. Whether it's supporting customers, coordinating executive tasks, managing CRM systems, or preparing marketing materials, I take ownership of my work so you can focus on growing your business.
What I Can Help You With
Executive & Administrative Support
Calendar and appointment scheduling
Inbox and email management
Research and documentation
File organization
Data entry and account verification
SOP creation and process documentation
Customer Support
Phone, email, and live chat support
Customer retention
Complaint resolution
Order tracking and follow-ups
Account management
Client onboarding
Shopify & eCommerce
Shopify store administration
Order and sales processing
Inventory management
Product updates
Vendor and supplier coordination
Shipping and fulfillment support
Investor Relations & Operations
CRM management (GoHighLevel)
Investor follow-ups and communications
Pipeline management
Data room organization
Investment one-pagers and presentations
Canva marketing materials<8efe80624d780eba0c6493ec45140364>;Email and SMS campaign support
Report generation and workflow improvement
Why Work With Me:
Experience working with the Shopify platform
With a strong work ethic
Good eye for details and sense of ownership
Comfortable taking initiative and working with minimal supervision
Proven experience in providing exceptional customer service and technical support
Have a genuine passion for assisting people and resolving issues
Able to work under stressful situations independently
High level of empathy, naturally friendly and accommodating
Strong communication and problem-solving abilities
Very good memory, critical thinking + logic
Tools/Programs Proficient At:
PayPal, Adyen, Shopify, Shopify Admin Dashboard, Shopify Inbox / Chat, AnyDesk, Sherpa, Zendesk, Salesforce, Sprk CRM (white label of GoHighLevel), Canva, Slack, Vici Dialer Microsoft Teams, Zoom, Google Meet, Skype, WhatsApp, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, OneDrive, ChatGPT, Gemini, Grammarly, Helcim, Docusign
Customer Service, Virtual Assistant, Ecommerce, Canva, Microsoft Excel, English Speaking, Customer Support, Email Support, Amazon, Order Management, Google Sheets, Dispatching, Order Tracking, Process Improvement, Logistics Coordination, E-Commerce Management, Inventory Management, Forecasting, English Speaking, Organization, Sales, Sales Support, Zendesk, Phone Support, Shopify, Operation Management, CRM, Executive Assistance, Attention to Detail, Negotation, Data Entry, Customer Support Management.
