I'm a logistics and Customer Service Virtual Assistant with 4 years of experience in BPO operations and logistics support. I specialize in shipment tracking, customer escalations, and delivery coordination—and I've worked my way up to Subject Matter Expert, guiding agents and supporting leadership in maintaining service quality.
I can help your business with:
• Shipment tracking & status updates (Track & Trace)
• Customer inquiries via email, chat, or phone
• Escalation handling & case resolution
• Dispatch & driver coordination
• Documentation & reporting
• CRM updates & data entry
I'm detail-oriented, self-managed, and available for full-time or part-time remote work. I'm comfortable working with US-based clients and am fluent in English.
