If you’re looking for a Healthcare Virtual Assistant who can confidently handle patient calls, insurance coordination, and administrative workflows with minimal supervision—I’m ready to step in.
I bring 2 years of experience in customer service and U.S. healthcare support, assisting patients with benefits verification, claims, and care coordination in fast-paced environments. I’m highly experienced in managing 30–40+ inbound and outbound calls daily while maintaining strong performance metrics, including high First Call Resolution and accurate, HIPAA-compliant documentation.
I’ve also served as a Subject Matter Expert and Trainer, where I handled escalations, supported complex cases, and helped improve team efficiency and service quality. This means I don’t just follow processes—I help optimize them.
What I can do for your practice or business:
• Handle patient calls with professionalism and empathy
• Schedule appointments and manage calendars efficiently
• Verify insurance, process authorizations, and assist with claims
• Coordinate with providers, clinics, and insurance companies
• Maintain accurate records and documentation
• Support daily operations using Microsoft Teams, Outlook, Excel, and CRM systems
I’m detail-oriented, reliable, and quick to adapt—able to contribute immediately without constant guidance. My goal is to help your operations run smoothly while delivering a seamless experience for your patients.
Let’s connect—I’m ready to support your team.
Verified
