I am a Customer Support and Order Management Specialist with 3+ years of experience supporting global customer operations, technical support workflows, and backend administrative tasks for remote teams.
I specialize in customer support, order processing, order tracking, replacements, escalations, CRM updates, email management, executive assistance, and remote operations support. I have experience handling 80–100+ daily customer interactions across email, chat, and voice channels while maintaining organized workflows and fast response times.
My background includes supporting a Google vendor account where I managed customer concerns related to orders, technical issues, account support, refunds, replacements, and escalation coordination. I was also recognized as a Top 1 and Top 3 Google Vendor Agent in 2025 for customer support performance and operational consistency.
Tools I use regularly include:
• Google Workspace
• Zendesk
• Salesforce
• Slack
• Calendly
• HubSpot
• Notion
• Canva
• ChatGPT
• Zoom
• Loom
I am organized, detail-oriented, calm under pressure, and comfortable working independently in fast-paced remote environments.
Available for full-time or part-time remote work. Open to US EST and PST schedules.
