I’m a hands-on and detail-driven Virtual Assistant with over 4 years of experience in project management, technical support, and client services. For 3 years, I handled legal and medical intake cases, helping clients and veterans navigate their benefits with care and efficiency. I also spent a year in technical support, solving customer issues and improving their experience. Most recently, I’ve been managing projects and supporting SaaS operations, making sure systems run smoothly and results are delivered on point.