Are you looking to grow your business or do you want to ensure customers achieve their desired outcomes while using your product or service?
As a vacation rental specialist and customer success manager for 7 years, I've handled 1000+ listings in several countries and various businesses throughout my career.
My main objective is to provide my clients with a comprehensive level of service so they can feel confident that someone is looking out for their best interests and are free from having to worry about any aspect of daily operations, including managing check-in and schedules, cleaning services, home maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and much more.
I am well-versed in the hospitality industry and have experience working with a variety of PMS and OTAs, including Expedia, -----------, HomeAway, Airbnb, and -----------
My services below are:
Guest communication
Property Listing Management
Review Management
Market Research
Automation and Custom Triggers
Revenue strategy using dynamic pricing software
Calendar Management
Performance Reporting
Case Management through different OTAs
PMS Integration and Technology
Channel Manager on online travel agencies: -----------, Airbnb, Traveloo, Rentals United, Expedia, Lodgify, Hopper, Marriott
Property Management Software: Guesty-app, Hostfully, Ownerrez
Technical Skills:
SaaS B2B and B2C
Dropshipping e-commerce: Shopify, Oberlo, Alibaba, Aliexpress, Amazon
Social Media Management
Appointment Setting
Task Management Integration: Google Calendar, Asana, Slack, Trello, -----------, Helpscout, Clickup, Email and Live Chat Customer Support, Technical Support
CRM: Zendesk, Zoho, Salesforce, Gmail, Freshdesk, Hubspot, GHL
Process Improvement Skills
