I'm a customer support professional with 8 years of experience helping customers across telecommunications, healthcare, and Canadian lending. Throughout my career, I've handled phone, email, and administrative tasks while making sure every customer receives accurate information and a positive experience.
Most recently, I worked as a Team Lead in a Canadian lending company where I supported customers, reviewed loan-related documents, coached tea-----------mbers, and helped improve daily operations. Before that, I worked as a Subject Matter Expert in a US healthcare account, assisting patients with billing concerns, insurance claims, appointment scheduling, and payment inquiries.
I'm comfortable using tools like Zendesk, -----------, Jira, Citrix, Epic, RingCentral, Google Workspace, and Microsoft Office. I learn new systems quickly and enjoy finding better ways to get work done efficiently.
I take pride in being dependable, easy to work with, and focused on delivering quality results. Whether it's customer support, virtual assistance, loan processing, medical billing, or administrative work, I always give my best and treat every task with professionalism and attention to detail.
I'm currently looking for a long-term opportunity where I can contribute, continue learning, and grow with a great team.
